FAQ > Modelling Portfolio Package
Q: Can I edit my own website?
A: Yes. Your new modelling portfolio website includes a content management system where you will be given an ‘editor’ role, so you can login and upload your own images and page content. You will be provided with a step-by-step instruction manual in PDF format for you to read.
Q: When will my website be ready, if I purchase the package today?
A: Once you have paid for your website and payment confirmation has come through to us, we will try our best to have your website online for you within 24-48 hours. (We will contact you when it’s ready.)
Q: Are there any guarantees on the Modelling Portfolio Website Packages?
A: Yes. We offer you ‘Lifetime Website Support’ to help answer any questions you may have when editing your website and resolve any unforeseen issues.
Q: I love the layout and design, but I want to make changes to the navigation and add more features, can I?
A: Yes. You can make changes to the current navigation by changing the page / gallery names if required. If you wish to add more galleries or extra functions and features, this can also be done, but will be an additional charge. Please contact Lethal Graphics with your individual requirements.
Q: If I purchase the Modelling Portfolio Website Package, are their any on-going fees each year?
A: No. Once you have purchased the website, either as a 1 off payment or opting for the payment plan, there are no ongoing fees for the actual website component of the package once it has been paid off in full. The only ongoing fee that will need to be renewed is for your website hosting and domain registration once the 24 months is up. You will be notified by email several months before renewal is due. If you choose not to renew your domain and hosting registration, that is totally up to you.
Q: Can I add my own logo?
A: When we set up your website files, we will be adding your name as a font graphic in the top logo area (refer to portfolio examples). If you do have a logo and want to include it, please email it through to us first, so we can make sure it is going to fit the area required. (We cannot guarantee every logo will fit in this space, that is why it might be best to leave it as the original, clean style font graphic for your name)
Q: Will my website work on an ipad and smart phones?
A: Yes. Your new website will work on both ipads and smart phones. Please keep in mind, these websites were developed for the computer, so there might be some ‘slight’ variations to your website layout if any, when viewing on other devices apart from your computer.
FAQ > Design
Q: How much does design work cost?
A: The question on every customer’s mind. Short answer: it depends but we work with you and within your allocated budget for all projects. Long answer: Many factors are involved with devising a final price. So much so, that we don’t offer specific pricing packages. Every design project is different and every client has varied requirements, so we devise our pricing on individual requirements and budgets. For example, one client may require us to only refine one preconceived idea for business cards, whereas another client may require extensive design development across various mediums before making a final choice. Each quotation would differ given the variance in time and creative process.
Q: Can you design my logo, I only want to spend $200 dollars?
A: Unfortunately, the answer is no. Ask yourself: ‘How important is the success of my business?’. Countless hours are spent conceptualising, researching and creating individual logos and corporate images to create brand awareness and catapult businesses to the forefront of industry. Sadly, it doesn’t make financial sense for Lethal Graphics to assume a logo project for $200. Cheap design often lacks innovation or direction. Don’t scrimp on your branding – the very aspect that defines your business. We at Lethal Graphics derive very little satisfaction from creating a ‘pointless icon’, devoid of meaning within your business and relevant industries. Focus on creating the most professional impression possible.
Q: Where is Lethal Graphics based?
A: We are an Australian-based, global company to reflect the needs of our clients who are also based in Australia and around the world. Technology allows us to maintain regular contact with all clients through weekly updates via phone meetings and emails. We provide exceptional customer service, irrespective of client location.
Q: What is Lethal Graphics guarantee?
A: We have a few – five in fact! Refer to the ‘Guarantees’ page for more information.
Q: Will I own the copyright to my logo?
A: Yes. Lethal Graphics doesn’t assume ownership of your logo artwork. Many design studios incorporate a ‘release fee’ to obtain access to your own artwork. We’ll gladly supply all final artwork files to you (without an additional charge). You can receive your artwork either on disk or via email.
Q: Aren’t all design companies the same?
A: No. Design companies vary in their approach, fees and results. The adage, ‘You get what you pay for’ applies in the design industry. Lethal Graphics is proud of our individuality. We differentiate ourselves by employing specialists (programmers, graphic designers and copywriters) to focus on what it is that they do best so that you, our clients, are left with a product that discerns you from your competitors. Lethal Graphics expertly manages design projects from start to finish, including printing.
FAQ > Websites
Q: How long will it take to design my website?
A: Website design varies according to content and complexity. Smaller websites that don’t require much programming are typically completed in two weeks, once the design concept has been agreed upon. Larger websites, requiring a greater amount of programming and database work can take between four to eight weeks, depending on their size and complexity. Many clients contact us with a specific date in mind to launch or relaunch a website. We consider all website architecture before committing to ensure we can deliver. To this day, we have never missed a deadline.
Q: What is SEO?
A: Search Engine Optimisation (SEO) ensures a website is ranked high in search engines such as Google and Yahoo. SEO can provide you and your business with increased traffic, enquiries and many new customers, if done correctly. Unlike some design agencies, Lethal Graphics considers SEO before commencing design development. We first identify key phrases and industry jargon, and refer to market research to stay abreast of current trends and keep your company at the top of internet search results.
Q: How do I update my website?
A: Content Management System (CMS) can be incorporated into your website’s design and development so you can edit and maintain your images and text content, as you please. We’ll provide a comprehensive instruction manual, outlining how you can harness your website’s true capabilities. We also offer lifetime support for any website related questions and we can also assume responsibility for maintaining and updating your website if the mere thought terrifies you and your team.
Q: Do you use templates for websites?
A: No. For each custom designed website, Lethal Graphics will create original designs that reflect our clients’ specific requirements and corporate brand.
Q: Do Lethal Graphics arrange website hosting and domain registration?
A: Most definitely. We try to make the process as easy as possible, arranging the hosting and domain registration in one instance, leaving you with time to focus on the more important aspects of your business, such as your customers.
Q: Do you create Flash websites?
A: No. We try to avoid using Flash where possible as it losing popularity and being phased out. We want to avoid creating a dynamic Flash site for you now that will need to be completely recreated in coming years. It’s also important to note that Flash is not supported on smart phones and tablets such as the iPhone and iPad. There are alternatives for those with animation-focused website design. Do contact us so we can discuss your requirements.
Q: Can I see how my website is performing?
A: Yes. We provide you with a report that outlines basic monthly website statistics to monitor website performance. Statistic include the number of people that have visited your website, what country or state they viewed the content from, what pages they viewed and what keywords were used. Our monthly reports are quite detailed and can prove very useful when planning your next strategic marketing campaign. All reports are included in your original website quotation and don’t have ongoing associated costs. You can also request for more frequent reports if desired.
Q: Do you build eCommerce website?
A: Yes. Demand for eCommerce websites continues to gain momentum. Please contact us so we can discuss your individual requirements.
Please Contact Us today with your queries.
